Best Practice Benchmark Survey

Description:

This is the model behind the US Malcolm Baldrige National Quality Award, an award process administered by the American Society for Quality (ASQ) and managed by the National Institute of Science and Technology (NIST), an agency of the US department of Commerce. This framework is used as the basis for over 70 other national Business Excellence/Quality awards around the world.  It is the only award for business performance supported by the President of the United States.

In Australia, the model is the Australian Quality Awards and the criteria is used by Australian organisations to assess their business performance.

THE BALDRIGE MODEL CONSISTS OF SEVEN CATEGORIES:

• Leadership 
• Strategic Planning 
• Customer & Market Focus 
• Measurement, Analysis & Knowledge Management 
• Workforce Focus 
• Process Management 
• Business Results 

THE CORE CONCEPTS OF THE BALDRIGE CRITERIA FOR PERFORMANCE EXCELLENCE ARE:

• Visionary leadership 
• Customer-driven excellence 
• Organisational and personal learning 
• Valuing employees and partners 
• Agility 
• Focus on the future 
• Managing for innovation 
• Management by fact 
• Social responsibility 
• Focus on results and creating value 
• Systems perspective 

AES has used a similar assessment approach and developed a framework for the not for profit sector in Australia. We consider the key management systems for assessment are as follows:

• Governance 
• Strategic Planning  
• Leadership 
• People 
• Systems 
• Financial 
• Members 
• Committee & Volunteers 
• Risk Management 
• Technology

We are constantly developing, testing and reviewing this model and welcome constructive comments from organisations using the AES criteria.

Please note that this product is free for members, should you wish to become a member and take advantage of this and all our other members benefits, why not become a member today.