Head of Membership Engagement & Experience - Occupational Therapy Association (OTA)

Melbourne
Full-Time
Maternity Leave Position
Hybrid/Flexible – 2 x WFH, 3 x WFO

About the Company
Occupational Therapy Australia (OTA) is the not-for-profit peak body representing over 11,000 occupational therapists and students nationwide. The OTA is dedicated to supporting members through with value-driven services, advocacy and resources, helping to advance the healthcare sector. OTA ensures the profession's growth and best practice within the allied health sector through partnerships and collaboration.
  
The Role
Revise Recruitment has partnered with the OTA to recruit an experienced Head of Member Engagement & Experience. In this role you will lead the operational services of OTA’s membership function. Your role will be instrumental in driving membership growth through innovative acquisition and retention strategies, enhancing member value, engagement, and experience.
  
Vision - Empowering OTs and their communities
Purpose - Protecting and progressing occupational therapy in Australia
Pillars – Progress, Pride, Empowerment & Connection
  
To be successful, you will have:

• Extensive experience in membership or similar association role, with a track record of leading growth and engagement projects
• Proven success in managing change within teams and systems
• Strong interpersonal and communication skills, with the ability to influence and build partnerships across all levels
• Proficiency in data analysis and market intelligence, using insights to drive engagement strategies
• Expertise in CRM, CMS, and project management tools like Monday and Campaign Monitor

Key Responsibilities

• Develop and Lead Strategy: Shape and drive OTA’s Membership Growth Strategy to boost membership acquisition, retention, and engagement
• Enhance Member Experience: Lead the development and delivery of member journey initiatives and measure engagement to ensure optimal satisfaction and value
• Oversee Membership Services: Bring a digital-first approach to improve member service operations, streamline processes, and enhance CRM systems for data insights
• Financial Oversight: Manage membership budgets, set annual goals, and collaborate with Finance to ensure financial targets and efficiency
• Stakeholder Engagement: Build and maintain productive relationships across diverse networks, including external partners and stakeholders
• Leadership and Development: Inspire and support a dedicated team, driving a high-performance culture and supporting continuous improvement initiatives across OTA

Join OTA as a leader in membership engagement and drive growth and efficiencies within a progressive and collaborative, purpose-driven organisation. APPLY NOW.
  
Applications will be reviewed when presented and interviews will take place shortly after. When applying via Seek the salary details will be disclosed on the next steps. Please confirm your desired salary in your cover letter