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Members & Clients

Associations rely on members and clients who are engaged and utilise its services, which is why membership growth and retention is a necessity for any association.

MEMBERSHIP STRENGTH IS CRUCIAL
  • This is measured by active engagement and product/service utilisation.
  • Membership forms the core of an association's vitality.
  • Growth and retention of membership are vital but often neglected due to time and resource constraints.
KEY CHARACTERISTICS OF SUCCESSFUL ASSOCIATIONS' MEMBERSHIPS
  • Attractive member benefits
  • Effective member communication strategies
  • Robust member engagement processes
  • Established value proposition
  • Competent staff or volunteers for service delivery
  • Documented processes and policies for member service
  • Ability to promote members to the community
  • Strategic approach to membership growth aligned with the overall plan
AES MEMBER CONTACT SERVICE
  • AES Member Contact Service team can engage with your members to enhance and expand the membership base
  • They can follow up on non-renewals, contact past members, and reach out to potential new members.

AES Association Executives Tool Kit

The AES Association Executives Tool Kit has been developed for use by leaders of not-for-profit associations within Australia. It covers all aspects of managing an association and is designed to be used by Boards, committees and staff as a resource to assist them in the growth and development of their association. It includes detailed information on the various aspects of strategic planning, including how to develop a mission statement, vision, goals, objectives and more.

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Discover the AES Difference

How we help membership based, not-for-profit associations now and into the future.